Banquet Front-of-House Lead | Guest Experience & Growth

Riverside Casino & Golf Resort; Iowa; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Equal Opportunity Employer

Job summary

Riverside Casino & Golf Resort is seeking an Assistant Banquet Manager to lead front-of-house operations and deliver exceptional guest experiences during banquets and events in Iowa. You will oversee Supervisors, Captains, Servers, and House Persons, ensuring service standards and smooth event execution.

Responsibilities include budgeting support, scheduling, payroll, and forecasting to meet financial goals, while maintaining compliance with health regulations.

Qualifications

• ServSafe certified or equivalent required or ability to obtain.
• Associate's degree (A.A.) or equivalent; minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills and the ability to multi-task, planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.

Responsibilities

• Deliver exceptional food and beverage service while engaging with guests and anticipating their needs in a friendly, professional manner.
• Assist the Banquet Manager with day-to-day front-of-house operations of the Banquet Department to ensure consistent service quality.
• Provide leadership and direction to Banquet Supervisors, Captains, Servers, and House Persons to run events smoothly.
• Ensure each function meets established service standards and creates a memorable guest experience.
• Manage scheduling and payroll for the FOH, including forecasting and achieving financial goals.
• Ensure FOH department compliance with Iowa health regulations and internal controls.

Skills

Interpersonal skills

Communication

Organization

Forecasting

Budgeting

Education

Associate's degree

Job description

Riverside Casino & Golf Resort is seeking an Assistant Banquet Manager to lead front-of-house operations and deliver exceptional guest experiences during banquets and events in Iowa. You will oversee Supervisors, Captains, Servers, and House Persons, ensuring service standards and smooth event execution.

Responsibilities include budgeting support, scheduling, payroll, and forecasting to meet financial goals, while maintaining compliance with health regulations.