Assistant Banquet Manager

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Gateway Hotel & Conference Center in Ames, IA is seeking an experienced banquet/conference services manager responsible for directing conference services staff, delivering first-class events, and ensuring guest satisfaction across all events. The role requires strong leadership for daily banquet operations and collaboration with the sales team to execute events to spec.

A Bachelor's degree or 3–5 years of relevant experience is required, with proficiency in MS Office and readiness to learn a

Qualifications

• Bachelor’s degree and/or 3–5 years' experience in banquet/conference services management.
• Ability to stand for long periods and lift up to 75 lbs.
• Proficient with MS Office and able to learn a property management system.

Responsibilities

• Direct conference services staff to deliver events.
• Oversee setup and tear-down to meet BEO specifications.
• Manage daily operations of the banquet area and sanitation.
• Assist sales and guests during events.
• Hire, train, and coach staff; coordinate with temporary staffing when needed.

Skills

Customer service

Event coordination

Team leadership

Scheduling

Vendor coordination

Education

Bachelor's degree or equivalent experience in banquet/conference services

Tools

Microsoft Office Suite

Property management system

Job description

About this position

Responsible to direct conference services staff to maintain and enhance hotel events, while attending to guests needs to ensure that all guests’ expectations are exceeded.

Essential Functions:

• Delivering first-class customer service on a consistent basis
• A working knowledge of hotel banquet/catering
• Manage the daily operations of the banquet area, including maintaining product, set-up of events, and food & beverage Presentation and management of staff
• Monitor and control the maintenance / sanitation of the banquet areas
• Assist our sales department in the execution of events
• Assist guests and the group point of contact during events
• Ensure set-up and tear-down of events to specifications listed on BEO, or verbal requests of sales, client or other party
• Ability to calculate and review the banquet checks to ensure accurate billing
• Complete inventory on a monthly basis, including liquor and hardware, and other items as directed by Manager
• Work effectively to assist on time clock and schedule, as well as actively participate in the hiring process, training, develop and coach employees when necessary. Work with temporary staffing companies as needed to supplement staffing needs
• Complete all human resources and payroll paperwork on a weekly basis, including timeclock management, tip reporting and any additional paperwork
• Maintain open communication within department as well across departments in Hotel
• Comply with attendance requirements and be available to work on a regular basis with open availability
• Foster a teamwork environment to improve productivity and operational efficiency of all conference service associates
• Act as member of the Gateway Hotel & Conference Center management team, including complying with standards of the Manager on Duty program at all times

Requirements

• Bachelor's degree and/or a minimum of 3-5 years' experience in banquet /conference services management.
• Must have the ability to stand for long periods of time. Ability to complete all required certifications (ServSafe, and
• i-Pact) within 3-months of hire.
• Ability to use Microsoft Office Suite and learn property management system.
• Must be able to squat, lift, push and pull up to 75 lbs
• The ability and knowledge to learn our audio video system.