Assistant Banquet Manager

Gatewayames; Ames (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Gateway Hotel & Conference Center in Ames, IA is seeking a Banquet Services Manager to lead conference services staff and ensure exceptional guest experiences at hotel events. Responsibilities include overseeing banquet operations, coordinating event set-up and teardown, and collaborating with sales to execute events.

The role requires a bachelor’s degree (or 3–5 years in banquet/conference management), long-standing stamina, and availability for certifications (ServSafe and i-Pact) within 3

Qualifications

• Bachelor’s degree and/or 3–5 years’ experience in banquet/conference services management.
• Must be able to stand for long periods.
• Certifications ServSafe and i-Pact within 3 months of hire.

Responsibilities

• Direct conference services staff to maintain and enhance hotel events.
• Provide first-class customer service consistently.
• Manage daily operations of the banquet area including set-up, food & beverage presentation, and staff supervision.
• Monitor sanitation of banquet areas and maintain inventory.
• Assist sales department in event execution and act as point of contact for guests during events.
• Ensure set-up/tear-down per BEO or verbal requests; review banquet checks for accurate billing.
• Complete monthly inventory of liquor, hardware, and other items; coordinate payroll and timekeeping.
• Participate in hiring, training, development, and coaching of employees; coordinate with staffing agencies as needed.
• Communicate across departments and maintain adherence to attendance requirements.
• Contribute to Gateway Hotel & Conference Center management team under Manager on Duty program.

Skills

Customer service

Banquet/conference knowledge

Staff management

Microsoft Office

Audio/Video systems knowledge

Education

Bachelor’s degree

Tools

Property management system

Microsoft Office Suite

Job description

Responsible to direct conference services staff to maintain and enhance hotel events, while attending to guests needs to ensure that all guests’ expectations are exceeded.

Essential Functions:

• Delivering first-class customer service on a consistent basis
• A working knowledge of hotel banquet/catering
• Manage the daily operations of the banquet area, including maintaining product, set-up of events, and food & beverage Presentation and management of staff
• Monitor and control the maintenance / sanitation of the banquet areas
• Assist our sales department in the execution of events
• Assist guests and the group point of contact during events
• Ensure set-up and tear-down of events to specifications listed on BEO, or verbal requests of sales, client or other party
• Ability to calculate and review the banquet checks to ensure accurate billing
• Complete inventory on a monthly basis, including liquor and hardware, and other items as directed by Manager
• Work effectively to assist on time clock and schedule, as well as actively participate in the hiring process, training, develop and coach employees when necessary. Work with temporary staffing companies as needed to supplement staffing needs
• Complete all human resources and payroll paperwork on a weekly basis, including timeclock management, tip reporting and any additional paperwork
• Maintain open communication within department as well across departments in Hotel
• Comply with attendance requirements and be available to work on a regular basis with open availability
• Foster a teamwork environment to improve productivity and operational efficiency of all conference service associates
• Act as member of the Gateway Hotel & Conference Center management team, including complying with standards of the Manager on Duty program at all times

Requirements

• Bachelor’s degree and/or a minimum of 3-5 years’ experience in banquet /conference services management.
• Must have the ability to stand for long periods of time. Ability to complete all required certifications (ServSafe, and
• i-Pact) within 3-months of hire.
• Ability to use Microsoft Office Suite and learn property management system.
• Must be able to squat, lift, push and pull up to 75 lbs
• The ability and knowledge to learn our audio video system.