Banquet Captain

Ohio State University; United States; On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation, sick leave, and 11 paid

Tuition assistance and education

Professional development

Job summary

The Blackwell Inn & Pfahl Conference Center at The Ohio State University seeks a Banquet Captain to lead event operations and supervise staff, ensuring flawless execution of banquet and conference events from start to finish.

You will work with the Food & Beverage Manager to coordinate on-the-floor leadership, staff mentoring, and seamless service delivery, while upholding hotel standards and guest expectations in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in hospitality, food and beverage, banquet operations, or related field.
• Demonstrated leadership, organizational, and customer service skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Review Banquet Event Orders (BEOs) for accurate execution.
• Coordinate banquet and meeting space operations.
• Monitor daily/weekly event communications to determine staffing needs.
• Maintain a visible leadership presence during events to ensure service delivery.
• Oversee setup and teardown of banquet functions, breaks, and bar operations.
• Ensure compliance with hotel policies and standards; coordinate with internal departments.

Skills

Leadership

Team supervision

Customer service

Communication

Detail-oriented

Education

High school diploma or GED

Associate degree in Hospitality Management

Job description

Job Title: Banquet Captain

Department: Business Advancement | Blackwell Food and Beverage Operations

Job Description

The Blackwell Inn & Pfahl Conference Center – The Ohio State University

Are you a hospitality professional who enjoys leading teams, creating exceptional event experiences, and thriving in a fast-paced environment? Join our team at The Blackwell Inn & Pfahl Conference Center, where attention to detail, teamwork, and outstanding guest service are at the center of every event we host.

About the Role

As the Banquet Captain, you will work closely with the Food & Beverage Manager and Assistant Banquet Manager to ensure successful execution of banquet and conference events from start to finish. You will serve as a key on-the-floor leader, coordinating event operations, supporting staff, and ensuring every function is delivered according to hotel standards and guest expectations. This position combines event leadership, team supervision, and operational coordination, making it an excellent opportunity for someone who enjoys managing details, mentoring team members, and creating memorable guest experiences.

What You'll Do

Event Operations & Service Leadership

• Review and interpret Banquet Event Orders (BEOs) to ensure accurate event execution
• Coordinate banquet and meeting space operations to meet guest and organizational expectations
• Monitor daily and weekly event communications to determine staffing needs and operational requirements
• Maintain a visible leadership presence before, during, and after events to ensure exceptional service delivery
• Oversee the proper set-up and tear-down of banquet functions, meeting breaks, and bar operations
• Ensure compliance with hotel policies, service standards, and operational procedures
• Support seamless event execution by coordinating with internal departments and event staff

Team Support & Administrative Responsibilities

• Assist with recruiting, training, coaching, and developing full-time and student employees
• Help maintain appropriate staffing levels to support banquet and conference operations
• Monitor banquet inventory and requisition supplies as needed to meet projected business demands
• Support administrative responsibilities including scheduling, payroll processing, and event billing
• Promote a positive, collaborative, and guest-focused work environment

What Makes You a Great Fit

• You are highly organized and detail-oriented with strong event execution skills
• You enjoy leading teams and motivating others to deliver exceptional service
• You thrive in fast-paced environments and can adapt quickly to changing priorities
• You communicate effectively and collaborate well with both guests and team members
• You take pride in creating memorable experiences and maintaining high service standards

Schedule & Flexibility

The Blackwell Inn operates 24 hours a day, 7 days a week. This position requires flexibility to support business needs, including evenings, weekends, holidays, and special events.

Required Qualifications

• High School diploma or GED
• Experience in hospitality, food and beverage, banquet operations, or a related field
• Demonstrated leadership, organizational, and customer service skills
• Ability to work flexible hours, including evenings, weekends, and holidays

Preferred Qualifications

• Associate degree in Hospitality Management or a related field
• Previous banquet leadership or supervisory experience
• Experience working in a hotel, conference center, catering, or event environment

Why Join Us?

At The Blackwell Inn, you'll be part of a team dedicated to excellence, learning, and growth at the heart of The Ohio State University campus. This is more than a job, it's an opportunity to develop your leadership skills, build a career in hospitality, and help deliver exceptional guest experiences every day.

Starting Day One: Comprehensive Benefits

Ohio State offers a competitive benefits package designed to support your health, well-being, and future, including:

• Medical, dental, and vision coverage
• Paid vacation, sick leave, and 11 paid holidays
• State retirement plan or alternative retirement plan with employer contributions
• Tuition assistance and educational opportunities through Ohio State
• Professional development and career advancement opportunities
• Access to a vibrant campus community and Buckeye traditions

Additional Information

The target hiring range for this job profile is $ 16.82 - $21.85/hr. The actual rate paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Location: Blackwell Inn (0254)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you, and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
• Paid time off, including sick and vacation time and 11 holidays
• State retirement plan or an alternative retirement plan, both with generous employer contributions

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence, and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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FUNCTION: Food Service

SUB-FUNCTION: Hospitality Food

CAREER BAND: Technical

CAREER LEVEL: T3