Remote-Ready Banking Support Specialist I

WesBanco Bank Inc.; Wheeling (WV); Hybrid; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. is looking for a Customer Service Specialist I to handle customer requests in a call center environment. This role is crucial for providing professional and courteous support while adhering to strict service levels.

The position requires effective communication skills, a high school diploma, and at least one year of customer service experience. Flexibility in scheduling and the ability to multitask are essential.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Respond to customer requests related to bank products and services.
• Model the standards of the Bank's Mission, Vision, and Pledge.
• Process inbound calls from all queues including customer questions.
• De-escalate situations and take ownership of customer requests.

Skills

Customer service

Time management

Effective communication

Technical proficiency

Education

High school diploma or GED

Tools

Personal computer

Apple and Android products

Job description

WesBanco Bank Inc. is looking for a Customer Service Specialist I to handle customer requests in a call center environment. This role is crucial for providing professional and courteous support while adhering to strict service levels.

The position requires effective communication skills, a high school diploma, and at least one year of customer service experience. Flexibility in scheduling and the ability to multitask are essential.