Remote-Ready Banking Support Specialist I

WesBanco Bank Inc.; Frankfort (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to respond to customer requests related to bank products and services in their call center. This role requires excellent communication skills, the ability to work independently, and familiarity with computer systems.

Responsibilities include handling inbound customer inquiries, resolving issues promptly, and maintaining knowledge of banking products. A high school diploma is required, along with customer service and contact center experience.

Qualifications

• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Respond to and resolve customer requests in the call center quickly and accurately.
• Process inbound calls regarding account questions and services.
• Assist with digital banking services on both Apple and Android products.

Skills

Strong time management skills

Effective communication skills

Ability to build customer relationships

Expertise in using personal computers

Education

High school diploma or GED

Tools

Android

Apple products

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to respond to customer requests related to bank products and services in their call center. This role requires excellent communication skills, the ability to work independently, and familiarity with computer systems.

Responsibilities include handling inbound customer inquiries, resolving issues promptly, and maintaining knowledge of banking products. A high school diploma is required, along with customer service and contact center experience.