Banking Customer Support Specialist I - Remote

WesBanco Bank Inc.; Ross Township (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to join our call center.

You will identify, respond to, and resolve customer requests related to bank products and services while upholding required metrics and professional service levels. You will handle inbound calls, assist with digital banking on Apple and Android devices, de-escalate when needed, complete transactions, and collaborate with partners to ensure timely resolutions.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Ability to work independently and multi-task in a fast-paced environment.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Process inbound calls from all queues, including account questions and service information.
• Support digital banking services across Apple and Android devices.
• De-escalate situations or escalate to supervisor as needed.
• Complete customer transactions and correct account information with internal partners.
• Maintain knowledge of banking products and adhere to service levels.
• Attend weekly quality reviews and monthly department meetings.
• Protect confidentiality and collaborate with coworkers to resolve issues.

Skills

Customer service experience

Call center experience

Digital banking knowledge

Time management

Strong communication

Remote environment readiness

Education

High school diploma or GED

Tools

Apple devices

Android devices

Banking browsers

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to join our call center.

You will identify, respond to, and resolve customer requests related to bank products and services while upholding required metrics and professional service levels. You will handle inbound calls, assist with digital banking on Apple and Android devices, de-escalate when needed, complete transactions, and collaborate with partners to ensure timely resolutions.