Banking Support Specialist — Fast, Friendly CX

Teleperformance USA; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee assistance programs

Job summary

Teleperformance USA is seeking a Banking Customer Support Expert to be the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience and support our clients' banking questions on-site in Florida.

The role emphasizes service delivery excellence, escalation when needed, and a collaborative team culture.

Qualifications

• High School Diploma or equivalent.
• IT/Network certifications/degrees preferred.
• 18 years of age or older.
• Proven call center experience.
• Typing 25 WPM.
• Proficient in PC operation and navigation.
• Entry-level network troubleshooting.
• Ability to set up home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Able to work independently.

Responsibilities

• Connect with customers via phone, email, chat, and social media to resolve questions.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary.
• Respond to requests for assistance and/or payments.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 WPM

PC proficiency

Independent worker

Home Wi-Fi setup

Router configuration

Customer service

Education

High School Diploma

IT/Network certifications preferred

Job description

Teleperformance USA is seeking a Banking Customer Support Expert to be the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience and support our clients' banking questions on-site in Florida.

The role emphasizes service delivery excellence, escalation when needed, and a collaborative team culture.