Banking Customer Care Specialist

Teleperformance; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

Job summary

Teleperformance in McAllen, Texas is seeking a Banking Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include connecting with customers via multiple channels, de-escalating issues, escalating when needed, processing payments, and maintaining accurate

Qualifications

• High School Diploma or equivalent.
• Proven call center experience.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Job description

Teleperformance in McAllen, Texas is seeking a Banking Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include connecting with customers via multiple channels, de-escalating issues, escalating when needed, processing payments, and maintaining accurate