Banking Support Specialist — Fast-Paced Customer Care

Teleperformance; McAllen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Employee discounts

Job summary

Teleperformance in McAllen, Texas, seeks a Banking Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a positive customer experience in a high-velocity environment.

The role emphasizes service delivery and collaboration with teams to support clients and maintain quality standards in daily operations.

Qualifications

• Minimum call center experience and 6+ months in customer service.
• Ability to type at least 25 words per minute and familiarity with Windows-based systems.
• Customer service-focused, with strong communication and problem-solving skills.

Responsibilities

• Connect with customers via phone/email/chat to resolve questions or concerns.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Customer service

Typing 25 wpm

Windows-based systems

Education

High School Diploma

Job description

Teleperformance in McAllen, Texas, seeks a Banking Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a positive customer experience in a high-velocity environment.

The role emphasizes service delivery and collaboration with teams to support clients and maintain quality standards in daily operations.