Banking Support Specialist: Customer Care Leader

Teleperformance USA; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Dental insurance

Vision insurance

FSA plans

Retailer discounts

Employee Assistance Programs

Job summary

Teleperformance USA in Columbia, South Carolina, is hiring a Customer Support Banking Specialist on-site to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and speed.

You will use web-based tools to resolve questions, de-escalate issues, and process payments when needed, while maintaining accuracy, compliance, and a positive customer experience in a fast-paced environment.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.

Responsibilities

• Connect with customers via phone/email/chat to resolve inquiries.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Call center experience

Typing 25 wpm

Windows OS familiarity

Sales experience

Education

High School Diploma or equivalent

Tools

Windows OS

Home network setup

Laptop/desktop use

Job description

Teleperformance USA in Columbia, South Carolina, is hiring a Customer Support Banking Specialist on-site to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and speed.

You will use web-based tools to resolve questions, de-escalate issues, and process payments when needed, while maintaining accuracy, compliance, and a positive customer experience in a fast-paced environment.