Banking Support Specialist — Fast-Paced Customer Care

Teleperformance USA; McAllen (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Leave programs

Job summary

Teleperformance USA in McAllen, TX seeks a Banking Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service, and proven call center experience. On-site role with strong communication, 25 WPM typing, and Windows familiarity; benefits provided.

Qualifications

• High School Diploma or equivalent required.
• Proven call center experience preferred.
• Minimum 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based environments.

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly resolve and de-escalate issues when possible.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Customer service

Typing 25 wpm

Windows familiarity

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance USA in McAllen, TX seeks a Banking Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service, and proven call center experience. On-site role with strong communication, 25 WPM typing, and Windows familiarity; benefits provided.