Banking Customer Support Specialist

Teleperformance USA; McAllen (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Teleperformance USA is seeking a customer service representative in Texas to assist customers via phone, email, chat, and social media. You will resolve questions, de-escalate issues, and process payments when needed, while documenting call details for audits and reporting.

The role emphasizes communication, collaboration with teams, and opportunities to upsell where appropriate. Basic Windows skills and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Experience in call center environments and with de-escalation is preferred.
• Basic computer skills and Windows familiarity are expected.

Responsibilities

• Connect with customers via phone/email/chat and social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Excellent communication

Typing speed 25 wpm

Windows OS familiarity

Sales experience preferred

Customer service and de-escalation

Problem solving

Education

High School Diploma or equivalent

6 months of customer service experience

Job description

Teleperformance USA is seeking a customer service representative in Texas to assist customers via phone, email, chat, and social media. You will resolve questions, de-escalate issues, and process payments when needed, while documenting call details for audits and reporting.

The role emphasizes communication, collaboration with teams, and opportunities to upsell where appropriate. Basic Windows skills and a customer-focused mindset are essential.