Bilingual Bank Customer Support Specialist

MCI; Savannah (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health coverage

Retirement savings programs

Cash bonuses

Paid training

Job summary

MCI is seeking a bilingual Customer Service Representative to support banking customers in Savannah, GA. This entry-level role includes paid training and is ideal for tech-savvy individuals eager to grow in a fast-paced environment.

You will manage inbound customer service interactions and be part of a dynamic team dedicated to providing top-notch assistance. Strong communication skills and the ability to multi-task are essential.

Qualifications

• 18 years of age or older.
• Familiarity with Windows operating systems.
• Team-oriented with a strong customer-first mindset.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls, emails, and live chats in a courteous and professional manner.
• Troubleshoot basic technical issues and escalate complex cases appropriately.
• Maintain accurate customer records in CRM systems.
• Document call outcomes and resolutions clearly and thoroughly.

Skills

Strong written and verbal communication skills

Typing speed of 20+ words per minute

Basic proficiency in Microsoft Office Suite

Skilled in conflict resolution and problem solving

Strong customer empathy

Reliable and punctual

Ability to multi-task

Education

High school diploma or equivalent

Job description

MCI is seeking a bilingual Customer Service Representative to support banking customers in Savannah, GA. This entry-level role includes paid training and is ideal for tech-savvy individuals eager to grow in a fast-paced environment.

You will manage inbound customer service interactions and be part of a dynamic team dedicated to providing top-notch assistance. Strong communication skills and the ability to multi-task are essential.