Bilingual Banking Support Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth

Casual Dress Code

Job summary

MCI is hiring Customer Service Representatives in Savannah, GA to support banking customers with inbound calls, emails, and chats. This entry-level role includes paid training and opportunities to grow in a fast-paced environment.

You will handle inquiries, deliver accurate solutions, document interactions in CRM, and maintain confidentiality with sensitive information. This is a structured training role designed for growth within the company.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with strong time management skills.
• Skilled in conflict resolution, problem-solving, and customer empathy.
• Able to multi-task, stay focused, and work independently.
• Team-oriented with a strong customer-first mindset.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls, emails, and live chats in a courteous and professional manner.
• Listen actively to understand customer needs and provide accurate solutions.
• Troubleshoot basic technical issues and elevate complex cases appropriately.
• Ensure first-call resolution through effective problem-solving.
• Follow client-specific processes and scripts with professionalism.
• Use internal knowledge bases and training materials to answer inquiries.
• Maintain accurate customer records in CRM systems.
• Document call outcomes and resolutions clearly and thoroughly.
• Handle financial inquiries with strict adherence to compliance and confidentiality standards.
• Meet attendance and training requirements consistently.

Skills

Bilingual

Written & verbal communication

Typing 20+wpm

MS Office

Windows OS

Time management

Conflict resolution

Customer empathy

Multi-tasking

Team oriented

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM software

Job description

MCI is hiring Customer Service Representatives in Savannah, GA to support banking customers with inbound calls, emails, and chats. This entry-level role includes paid training and opportunities to grow in a fast-paced environment.

You will handle inquiries, deliver accurate solutions, document interactions in CRM, and maintain confidentiality with sensitive information. This is a structured training role designed for growth within the company.