Banking Support & Customer Care Specialist

Talentify; Johnston (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Credo Awards

Volunteer PTO

401K with company match

Tuition assistance

Mental health program

Employee discounts

Job summary

Talentify is seeking a Contact Center Specialist to support customers with account inquiries, balance checks, transfers, and online banking guidance. The role emphasizes a customer-first mindset, strong communication, and problem solving within a fast-paced environment.

You’ll field calls, recommend banking products to fit customer needs, and receive extensive paid training to grow your expertise in handling increasingly complex inquiries. Start date and schedule align with business needs.

Qualifications

• High School degree or equivalent.
• Minimum 1 year of exceptional performance in a customer-facing role.
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.
• Experience recommending and referring products/services to customers, preferred
• Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Skills

Verbal communication

Listening

Problem solving

Computer proficiency

Multi-tasking

Detail-oriented

Education

High School degree or equivalent

Job description

Talentify is seeking a Contact Center Specialist to support customers with account inquiries, balance checks, transfers, and online banking guidance. The role emphasizes a customer-first mindset, strong communication, and problem solving within a fast-paced environment.

You’ll field calls, recommend banking products to fit customer needs, and receive extensive paid training to grow your expertise in handling increasingly complex inquiries. Start date and schedule align with business needs.