Banking Support Specialist - Customer-First & Fast-Paced

Servbank; Clifton (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Servbank is seeking a Customer Support Specialist to assist with routine client requests across calls, chats, and emails. The ideal candidate must excel in multitasking and delivering customer satisfaction while resolving issues efficiently.

The role involves responding to inquiries, managing phone queues, and collaborating with teams to meet client needs. Previous experience in customer service or banking is preferred. Join Servbank and contribute to a customer-focused environment.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases.

Skills

Customer service

Problem-solving

Attention to detail

Communication skills

Multitasking

Tools

Customer management software

Job description

Servbank is seeking a Customer Support Specialist to assist with routine client requests across calls, chats, and emails. The ideal candidate must excel in multitasking and delivering customer satisfaction while resolving issues efficiently.

The role involves responding to inquiries, managing phone queues, and collaborating with teams to meet client needs. Previous experience in customer service or banking is preferred. Join Servbank and contribute to a customer-focused environment.