Banking Support Specialist - Customer Care & Resolution

Servbank; Bourbonnais (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Servbank is looking for a Customer Support Specialist to assist clients with inquiries through phone, email, and chats. The ideal candidate will have a strong commitment to customer satisfaction, the ability to multitask, and attention to detail.

Your responsibilities will include resolving client issues, managing support requests, and collaborating with internal departments to provide excellent service. Candidates should have previous customer service experience and strong communication skills.

Qualifications

• Previous experience in customer service or banking preferred.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and customer management software.

Responsibilities

• Respond to client inquiries and resolve issues via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information.
• Manage and prioritize the phone support queue for timely assistance.
• Document client interactions and follow up on unresolved cases.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Attention to detail

Ability to multitask

Proficiency with computer systems

Tools

Customer management software

Job description

Servbank is looking for a Customer Support Specialist to assist clients with inquiries through phone, email, and chats. The ideal candidate will have a strong commitment to customer satisfaction, the ability to multitask, and attention to detail.

Your responsibilities will include resolving client issues, managing support requests, and collaborating with internal departments to provide excellent service. Candidates should have previous customer service experience and strong communication skills.