Banking Customer Support Specialist I

First-Bank

Fayetteville (NC)

On-site

USD 36,000 - 48,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

First-Bank is seeking a Customer Support Specialist I to provide efficient service to customers, prospective customers and branch personnel via inbound calls, email, secure messages, chat or other approved channels, aiming for first call resolution on retail and basic commercial inquiries.

You will handle transactions, online banking and mobile features, debit card questions, password resets, and secure messaging, while identifying cross-sell opportunities and maintaining confidentiality in a

Qualifications

High school diploma or GED or equivalent experience.
Knowledge of bank operations, products, services, and applicable laws/regulations.
Excellent organizational and time management skills; ability to work with minimal supervision.

Responsibilities

Answer retail and basic commercial inquiries by phone, email, or online messages.
Process payments and transfers; handle password resets and account changes.
Assist with Online Banking, Bill Pay, and Debit Card inquiries and issues.
Identify cross-sell opportunities and refer to higher-level specialists as needed.
Maintain confidentiality and adhere to bank policies and regulatory requirements.