Banking Customer Support Specialist — Growth & Training

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Credo Awards

Volunteer time off 4 hours annually

Employer matched charitable donations

Health insurance & 401K

Tuition assistance

Job summary

Citizens Bank is hiring a Contact Center Specialist in Pittsburgh who will help customers with account inquiries, transfers, and online banking support. You’ll deliver high-quality assistance by phone, uphold a customer-first mindset, and contribute to a positive service experience.

Starting pay is $22 per hour with paid training to handle more complex inquiries. The role requires strong communication, listening skills, and the ability to multi-task in a fast-paced environment; weekend shifts

Qualifications

• High School degree or equivalent is required.
• Minimum 1 year of customer-facing experience.
• Strong verbal communication and listening skills.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a sense of urgency.

Responsibilities

• Handle a variety of incoming customer calls with a customer-first mindset.
• Recommend bank products and services to meet customer needs.
• Participate in extensive paid training to handle increasing inquiry complexity.

Skills

Customer-facing comms

Computer proficiency

Verbal communication

Active listening

Problem solving

Interpersonal skills

Multi-tasking

Detail orientation

Education

High School diploma

Job description

Citizens Bank is hiring a Contact Center Specialist in Pittsburgh who will help customers with account inquiries, transfers, and online banking support. You’ll deliver high-quality assistance by phone, uphold a customer-first mindset, and contribute to a positive service experience.

Starting pay is $22 per hour with paid training to handle more complex inquiries. The role requires strong communication, listening skills, and the ability to multi-task in a fast-paced environment; weekend shifts