Banking Contact Center Specialist — Growth & Benefits

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Credo Awards program

Volunteer time off (4 hours/year)

Donation matching up to $1,000/year

Healthcare: medical, dental, vision

401K match

Job summary

Citizens Bank is seeking a Contact Center Specialist to assist customers by phone, answering questions about accounts, balances, transfers and online banking. You will build relationships by recommending products and delivering a positive service experience.

Starting at $22/hour with 40 hours per week, various 2nd shift schedules, including one weekend day, and holidays. Comprehensive benefits, paid training, and opportunities for advancement are included.

Qualifications

• Minimum 1 year of experience in customer-facing roles.
• Strong verbal communication and listening skills.
• Proficient with computers and basic online banking tools.

Responsibilities

• Handle incoming customer calls to deliver high-quality solutions.
• Recommend banking products and services to meet customer needs.
• Receive extensive paid training to handle increasing complexity of inquiries.

Skills

Customer service

Phone support

Verbal communication

Listening skills

Problem solving

Multi-tasking

Computer proficiency

Education

High School diploma or equivalent

Job description

Citizens Bank is seeking a Contact Center Specialist to assist customers by phone, answering questions about accounts, balances, transfers and online banking. You will build relationships by recommending products and delivering a positive service experience.

Starting at $22/hour with 40 hours per week, various 2nd shift schedules, including one weekend day, and holidays. Comprehensive benefits, paid training, and opportunities for advancement are included.