Banking Support Specialist I — Fast-Paced Client Care

First Bank (FBNC); Asheville (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

First Bank seeks a Customer Support Specialist to deliver efficient service to customers, prospects, and branch staff via phone, email, secure messages, chat, and other approved channels. The role targets first call resolution for retail banking inquiries, with exposure to Online Banking, Bankcard, Mobile Deposit, and Bill Pay products.

The position requires handling confidential information and cross-sell opportunities, working in a fast-paced environment with a Monday–Friday schedule and

Qualifications

• High school diploma or GED; business environment experience preferred.
• Knowledge of bank operations, products/services, and related laws.
• Strong organization, time management, and ability to work with minimal supervision.
• Excellent verbal and written communication; active listening for problem solving.
• Preferred skills: customer service, product knowledge, quality focus, multitasking.

Responsibilities

• Answer retail and some basic commercial inquiries via phone, email, chat.
• Resolve customer issues on first contact when possible and process transfers/payments.
• Assist with Telephone Banking, Online Banking, and Debit Card inquiries.
• Educate customers on products and promote service excellence.
• Stay informed on products, policies, and regulatory requirements.

Skills

Customer service

Telephone banking

Online Banking

Debit Card inquiries

Communication

Education

High school diploma or GED

Tools

Mainframe computer

Word processing

Spreadsheets

Web-based programs

Job description

First Bank seeks a Customer Support Specialist to deliver efficient service to customers, prospects, and branch staff via phone, email, secure messages, chat, and other approved channels. The role targets first call resolution for retail banking inquiries, with exposure to Online Banking, Bankcard, Mobile Deposit, and Bill Pay products.

The position requires handling confidential information and cross-sell opportunities, working in a fast-paced environment with a Monday–Friday schedule and