Regional Banking Store Leader

TD; Peabody (MA); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank is seeking a Store Manager Development role in Peabody, MA. This leadership position provides business continuity for stores with Manager vacancies and will oversee a portfolio of stores regionally, managing deposits, loans, fees, and expenses while coaching teams to deliver a legendary client and colleague experience.

The role emphasizes leadership, risk awareness, cross-store collaboration, and regional project contributions to support business objectives and shareholder value.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience preferred (retail, customer service, and/or financial services industries).
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience preferred.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Notary License (preferred).

Responsibilities

• Manages the service and advice team promoting a positive client and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall client experience which includes improving overall financial confidence in both colleagues and clients.
• Coaches to ensure client issues are handled appropriately through client problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client centered organization and proactively addresses client needs.
• Contributes to the execution and achievement of the team and the store's service client experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives.
• Provides oversight of store premises and ensures the client and colleague areas are professional and inviting in appearance.
• Ensures overall colleague scheduling is optimal to meet client demands.
• Provides ownership/oversight of complex daily operational/administrative duties.

Skills

Leadership and team coaching

Communication skills

Financial analysis

Microsoft Office

Customer service mindset

Education

Undergraduate degree or equivalent experience

3+ years relevant experience (retail, customer service, financial services)

1+ years leadership and coaching experience

Small Business and Consumer lending experience

Knowledge of bank product lines and store operations

Notary License (preferred)

Job description

TD Bank is seeking a Store Manager Development role in Peabody, MA. This leadership position provides business continuity for stores with Manager vacancies and will oversee a portfolio of stores regionally, managing deposits, loans, fees, and expenses while coaching teams to deliver a legendary client and colleague experience.

The role emphasizes leadership, risk awareness, cross-store collaboration, and regional project contributions to support business objectives and shareholder value.