Banking Services Associate — Customer Care & Referrals

WesBanco, Inc.; Bethesda (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Representative to provide outstanding service to customers, accurately process transactions, and uphold bank policies.

The CSR serves as the first contact for customer inquiries, supports the Banking Center, and helps identify referral opportunities for additional products and services. The role requires reliable cash handling, attention to accuracy, and strong communication skills.

Qualifications

• 1+ year of cash handling or customer service experience preferred.
• Ability to read and write simple correspondence.
• Strong mathematical and analytical skills.
• Ability to protect customer privacy and maintain confidentiality.

Responsibilities

• Accepts and accurately processes all financial service transactions according to bank policies.
• Balances cash drawer and follows proper cash handling procedures.
• Maintains security and audit compliance.
• Responds to customer inquiries and supports Banking Center operations.
• Identifies referral opportunities and directs customers to the appropriate line of business.

Skills

Customer Service

Cash Handling

Communication

Attention to Detail

Multitasking

Referral Opportunities

Mathematical Skills

Education

High School Diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Representative to provide outstanding service to customers, accurately process transactions, and uphold bank policies.

The CSR serves as the first contact for customer inquiries, supports the Banking Center, and helps identify referral opportunities for additional products and services. The role requires reliable cash handling, attention to accuracy, and strong communication skills.