Banking Customer Service & Transactions Specialist

WesBanco, Inc.; Woodsfield (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to foster a positive work environment and deliver exceptional customer service.

You will accept and process transactions per bank policies, identify referral opportunities, and handle account transactions as the first point of contact for customers. The CSR will balance the cash drawer, maintain security procedures, and support Banking Center goals while handling calls and inquiries from clients and colleagues.

Qualifications

• Excellent Customer Service
• Accepts and accurately processes all financial service transactions
• Maintains a position of trust by keeping information confidential
• Balances cash drawer and follows cash handling procedures

Responsibilities

• Personally models the Bank's Mission, Vision, and Pledge
• Accepts and processes all financial service transactions accurately
• Responsible for CSR cash drawer balancing and cash handling
• Complies with security and audit procedures
• Keeps employee and customer information confidential
• Answers incoming calls and supports Banking Center operations
• Meets referral goals and directs inquiries to appropriate lines of business
• Completes outbound calls as needed to support sales and service goals
• Develops working knowledge of WesBanco products and services

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to foster a positive work environment and deliver exceptional customer service.

You will accept and process transactions per bank policies, identify referral opportunities, and handle account transactions as the first point of contact for customers. The CSR will balance the cash drawer, maintain security procedures, and support Banking Center goals while handling calls and inquiries from clients and colleagues.