Banking CSR & Referral Specialist

WesBanco, Inc.; St. Clairsville (OH); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

WesBanco, Inc. Customer Service Representative (CSR) role focuses on delivering excellent customer service, processing transactions accurately, and adhering to the bank's policies and security standards. The CSR serves as the first point of contact for new and existing customers in the Banking Center.

Responsibilities include handling cash transactions, balancing the cash drawer, answering calls, identifying referral opportunities, and maintaining confidentiality in a team environment.

Qualifikationen

• High School Diploma or GED required.
• 1 year of cash handling or customer service experience preferred.
• Ability to read and write simple correspondence.

Aufgaben

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Maintains security and audit procedures.
• Answers incoming calls and supports banking center operations.
• Identifies referral opportunities and directs customers to appropriate lines of business.
• Develops working knowledge of the Bank's products and services.

Kenntnisse

Customer Service

Cash Handling

Communication

Problem Solving

Attention to Detail

Ausbildung

High School Diploma or GED

Jobbeschreibung

WesBanco, Inc. Customer Service Representative (CSR) role focuses on delivering excellent customer service, processing transactions accurately, and adhering to the bank's policies and security standards. The CSR serves as the first point of contact for new and existing customers in the Banking Center.

Responsibilities include handling cash transactions, balancing the cash drawer, answering calls, identifying referral opportunities, and maintaining confidentiality in a team environment.