Banking Customer Experience Pro — Referrals & Transactions

WesBanco, Inc.; Napoleon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to welcome customers, process transactions, and protect cash.

You will handle inquiries, resolve issues, and identify referral opportunities to connect customers with the right banking solutions. Based at our Banking Center, you will balance cash drawers, follow security procedures, and maintain confidentiality while delivering outstanding service and teamwork to support the branch’s goals.

Qualifications

• High school diploma or GED required.
• Minimum 1 year cash handling or customer service experience preferred.
• Ability to read and write simple correspondence.
• Ability to present information clearly in one-on-one and small group settings.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Answering incoming telephone calls and supporting Banking Center needs.
• Balance cash drawer and follow proper cash handling procedures.
• Maintain confidentiality of employee and customer information.
• Identify referral opportunities and direct customers to the appropriate line of business.
• Develop knowledge of the Bank's products and services.
• Contribute to a team environment to service customer needs.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational & Security Proficiency

Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to welcome customers, process transactions, and protect cash.

You will handle inquiries, resolve issues, and identify referral opportunities to connect customers with the right banking solutions. Based at our Banking Center, you will balance cash drawers, follow security procedures, and maintain confidentiality while delivering outstanding service and teamwork to support the branch’s goals.