Banking Customer Care & Referrals Specialist

WesBanco Bank Inc.; Brimfield Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to provide excellent service, process transactions, and handle referrals.

The CSR will be the first point of contact for customers and will work to meet banking needs while ensuring security and accuracy in all transactions. Candidates should have a High School Diploma or GED and at least 1 year of cash handling or customer service experience.

Qualifications

• Strong customer service skills and ability to communicate clearly.
• Proven cash handling experience or familiarity with financial transactions.
• Understanding of security procedures and confidentiality.
• Ability to identify cross-sell/referral opportunities to customers.

Responsibilities

• Accept and accurately process financial service transactions.
• Answer calls and support Banking Center needs.
• Maintain cash drawer and balance procedures.
• Protect customer information and adhere to security policies.
• Develop knowledge of WesBanco products and services to assist customers.

Skills

Customer service

Cash handling

Security awareness

Referral opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to provide excellent service, process transactions, and handle referrals.

The CSR will be the first point of contact for customers and will work to meet banking needs while ensuring security and accuracy in all transactions. Candidates should have a High School Diploma or GED and at least 1 year of cash handling or customer service experience.