Banking Customer Service Specialist & Referrals

WesBanco Bank Inc.; Columbiana (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to be the first point of contact for customers. You will accept and process transactions, balance cash drawer, and uphold bank policies while delivering outstanding service.

In this role, you’ll identify referral opportunities, uphold confidentiality, and support department goals. Strong customer-facing skills and product knowledge are essential for success in a fast-paced Banking Center environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year cash handling, sales, or customer service experience preferred.

Responsibilities

• Accept and accurately process financial service transactions.
• Balance cash drawer and follow cash handling procedures.
• Maintain security and audit procedures.
• Protect confidentiality of employee and customer information.
• Assist customers by answering calls and supporting Banking Center needs.
• Develop knowledge of Bank products and services.

Skills

Customer service

Referral opportunities

Cash handling

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to be the first point of contact for customers. You will accept and process transactions, balance cash drawer, and uphold bank policies while delivering outstanding service.

In this role, you’ll identify referral opportunities, uphold confidentiality, and support department goals. Strong customer-facing skills and product knowledge are essential for success in a fast-paced Banking Center environment.