Banking Customer Care & Referrals Specialist

WesBanco, Inc.; Bowie (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

17 days PTO

5 days STD

11 holidays

Health, Dental & Vision

401(k) with employer match

Job summary

WesBanco, Inc. seeks a Customer Service Representative (CSR) to be the friendly first point of contact for customers, processing transactions accurately and in line with bank policies.

The CSR will balance cash drawers, uphold security procedures, and identify referral opportunities to support sales and service goals. Strong communication and reliability are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Ability to balance cash drawer and perform accurate transactions.
• Basic math and analytical skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and adheres to cash handling procedures.
• Complies with security and audit procedures.
• Identifies referral opportunities and directs to appropriate banking lines of business.
• Maintains knowledge of bank products and services.

Skills

Customer Service

Transaction Handling

Security Procedures

Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco, Inc. seeks a Customer Service Representative (CSR) to be the friendly first point of contact for customers, processing transactions accurately and in line with bank policies.

The CSR will balance cash drawers, uphold security procedures, and identify referral opportunities to support sales and service goals. Strong communication and reliability are essential for success in this role.