Banking Operations Lead - Client Experience & Compliance

First-Horizon-Bank; Jonesboro (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

First Horizon Bank is seeking a Supervisor for the Highland Drive Banking Center to oversee tellers, ensure efficient operations, and support marketing efforts. You will train staff, monitor compliance, and manage daily processing of financial transactions in a retail banking environment.

The role emphasizes strong leadership, accuracy in cash handling, and proactive client service to improve overall client satisfaction and sales referrals.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred and 2-5 years of experience or an equivalent combination of education and experience.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and use sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Communicate critical policy, procedure, and compliance changes or alerts to the team.
• Uphold secure handling of keys, combinations, and sensitive assets according to bank procedures.
• Lead the Operational Performance of the banking center through maintaining control over key risk areas including tellers’ difference and audit functions.
• Ensure audit and security policies are followed during open hours and at opening/closing times.
• Drive client experience by delivering excellent service and resolving client issues promptly.

Education

High school diploma or GED required

Bachelor's degree preferred

Tools

Microsoft Office suite

Job description

First Horizon Bank is seeking a Supervisor for the Highland Drive Banking Center to oversee tellers, ensure efficient operations, and support marketing efforts. You will train staff, monitor compliance, and manage daily processing of financial transactions in a retail banking environment.

The role emphasizes strong leadership, accuracy in cash handling, and proactive client service to improve overall client satisfaction and sales referrals.