Banking Center Ops Lead: Compliance & Client Experience

First Horizon Bank; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More benefits – First Horizon

Job summary

First Horizon Bank in Nashville (onsite) seeks a Banking Center Supervisor to oversee tellers, ensure efficient processing, and maintain high standards of customer service. You will train staff, enforce policy, and drive cross-sell opportunities while managing risk and day-to-day operations to meet center goals.

The role emphasizes supervision, accuracy in transactions, and strong client service, with formal training and ongoing development within a retail banking environment.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Oversee center cash operations, balance, and security per policy.
• Process client transactions accurately with fraud safeguards and overrides as needed.
• Lead and train tellers; ensure policy compliance and risk controls.
• Support customer experience and cross-sell bank products.

Skills

Supervision

Customer service

Training staff

Policy compliance

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Bank in Nashville (onsite) seeks a Banking Center Supervisor to oversee tellers, ensure efficient processing, and maintain high standards of customer service. You will train staff, enforce policy, and drive cross-sell opportunities while managing risk and day-to-day operations to meet center goals.

The role emphasizes supervision, accuracy in transactions, and strong client service, with formal training and ongoing development within a retail banking environment.