Banking Center Operations Lead

First-Horizon-Bank; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

First Horizon Bank is seeking a Teller Supervisor to provide supervision and support to tellers, ensuring professional customer service and adherence to bank policies. The role emphasizes operational efficiency and accurate daily processing of financial transactions in a retail banking environment.

You will train staff, monitor cash controls, balance cash and vault activity, lead client experience initiatives, and collaborate with bank partners to cross-sell products while maintaining regulatory

Qualifications

• High school diploma or GED required; bachelor's preferred.
• 2–5 years of experience or equivalent education/experience.
• Proficient in Microsoft Office.

Responsibilities

• Oversee operational efficiency and policy compliance.
• Manage cash drawer, vault and teller cash limits.
• Balance daily cash and process ATM entries.
• Monitor deposits and verify night depository deposits.
• Lead teller team and coach for sales and service.
• Cross-sell bank products and refer to partners.

Skills

Teller supervision

Staff training

Customer service

Compliance

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Bank is seeking a Teller Supervisor to provide supervision and support to tellers, ensuring professional customer service and adherence to bank policies. The role emphasizes operational efficiency and accurate daily processing of financial transactions in a retail banking environment.

You will train staff, monitor cash controls, balance cash and vault activity, lead client experience initiatives, and collaborate with bank partners to cross-sell products while maintaining regulatory