Banking Center Operations Lead — Client Experience & Compliance

First Horizon Corp.; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

First Horizon Bank is seeking a supervisor for the Tellers at our Knoxville location. You will provide leadership and supervision to staff, ensure accurate daily processing, and uphold compliance with policies. The role emphasizes customer service excellence and cross-selling with bank partners.

You will mentor staff, manage scheduling, and coach the transactional processing team to meet center goals while maintaining strong risk controls and security procedures.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred and 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section including assisting with cash audits and ensuring accurate record retention.
• Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates.
• Maintain workflow and handle scheduling the associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.

Education

High school diploma or GED

Bachelor's degree preferred

2-5 years of experience or equivalent

Job description

First Horizon Bank is seeking a supervisor for the Tellers at our Knoxville location. You will provide leadership and supervision to staff, ensure accurate daily processing, and uphold compliance with policies. The role emphasizes customer service excellence and cross-selling with bank partners.

You will mentor staff, manage scheduling, and coach the transactional processing team to meet center goals while maintaining strong risk controls and security procedures.