Banking Center Ops Lead: Client Experience & Compliance

First-Horizon-Bank; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

First Horizon Bank in North Carolina is seeking a banking center supervisor to lead client experience and teller operations. You will drive excellent service, manage daily cash processes, and ensure adherence to bank policies on security and risk controls.

The role requires oversight of staff, coaching, and performance management, with a focus on efficient customer flow and compliance within a fast-paced banking center.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination.

Responsibilities

• Lead client experience efforts of the banking center and resolve client issues.
• Supervise teller team, conduct meetings, and evaluate performance.
• Oversee teller operations to ensure efficient service and minimal wait times.
• Monitor daily cash balancing, vault control, and security procedures.
• Ensure compliance with bank regulations and internal controls.

Skills

Microsoft Office Suite

Education

Bachelor's degree preferred

Job description

First Horizon Bank in North Carolina is seeking a banking center supervisor to lead client experience and teller operations. You will drive excellent service, manage daily cash processes, and ensure adherence to bank policies on security and risk controls.

The role requires oversight of staff, coaching, and performance management, with a focus on efficient customer flow and compliance within a fast-paced banking center.