Banking Center Ops Lead: Risk & Client Experience

First Horizon Bank; Florida; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a banking center operations professional to oversee cash operations, ensure accurate processing of client transactions, and maintain strong risk controls. The role focuses on secure handling of cash, audits, and maintaining high standards of client service.

You will support dual control procedures, stay updated on policy changes, and collaborate with bank partners to grow relationships while delivering exceptional client experiences.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
• Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.

Education

High School Equivalent

Job description

First Horizon Bank is seeking a banking center operations professional to oversee cash operations, ensure accurate processing of client transactions, and maintain strong risk controls. The role focuses on secure handling of cash, audits, and maintaining high standards of client service.

You will support dual control procedures, stay updated on policy changes, and collaborate with bank partners to grow relationships while delivering exceptional client experiences.