Head of Banking Operations & Payment Excellence

Socket.dev; Seattle (WA); Hybrid; USD 119,000 - 149,000; Full time

Benefits offered by this job

Hybrid office model

Remote work up to 4 weeks/yr

Seattle office base

Job summary

Brex seeks a Manager, Banking Operations in Seattle to lead a team at the center of how money moves through its platform. You will coach analysts, strengthen processes, and drive AI-enabled improvements across payment monitoring and controls.

Based in Seattle, this hybrid role requires coordinating three in-office days weekly with options for remote work; you will partner with Compliance, Legal, Product, Engineering, and external banking partners to ensure timely, compliant operations.

Qualifications

• 5+ years in US banking/payments operations or related regulated environment.
• 2+ years of people management experience with coaching and performance improvements.
• Experience with high-risk money movement workflows and rails (Fedwire, SWIFT, ACH, checks).
• Experience using AI tools and evaluating their impact in control-heavy environments.
• Strong judgment and audit-ready documentation; cross-functional collaboration.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Skills

People management

Money movement

AI tools

Cross-functional collaboration

Risk assessment

Communication

Process improvement

Job description

Brex seeks a Manager, Banking Operations in Seattle to lead a team at the center of how money moves through its platform. You will coach analysts, strengthen processes, and drive AI-enabled improvements across payment monitoring and controls.

Based in Seattle, this hybrid role requires coordinating three in-office days weekly with options for remote work; you will partner with Compliance, Legal, Product, Engineering, and external banking partners to ensure timely, compliant operations.