Global Payments Operations Manager AI-Driven & Scalable

Visa Hunt; San Francisco (CA); Hybrid; USD 119,000 - 149,000; Full time

Benefits offered by this job

Remote work up to four weeks per year

Hybrid work environment

Job summary

Brex is seeking a Manager, Banking Operations in San Francisco to lead a core analytics team at the center of how money moves through the platform. The role partners across product, engineering, compliance, and external banking relationships to deliver fast, accurate operations and scale risk management.

You will shape people, processes, and technology, driving onboarding, controls, and automation while maintaining high standards of judgment and documentation in a hybrid office environment.

Qualifications

• 5+ years of experience in banking operations or a related regulated financial services environment with hands-on experience in high-risk money movement and audit-ready risk management.
• 2+ years of direct people management experience with a track record of coaching employees and building accountable teams.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Skills

People management

Operations leadership

Analytical thinking

Communication skills

Tools

SQL

Excel

AI tools

Job description

Brex is seeking a Manager, Banking Operations in San Francisco to lead a core analytics team at the center of how money moves through the platform. The role partners across product, engineering, compliance, and external banking relationships to deliver fast, accurate operations and scale risk management.

You will shape people, processes, and technology, driving onboarding, controls, and automation while maintaining high standards of judgment and documentation in a hybrid office environment.