Remote Customer Service Specialist I – Banking & Digital Support

WesBanco Bank Inc.; Chattanooga (TN); Remote; USD 32,000 - 46,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and support customers with digital banking on Apple/Android devices. The role emphasizes empathy, accuracy, and adherence to service levels in a fast-paced, remote environment.

You will maintain product knowledge, assist with transactions, and collaborate with partners to resolve customer requests while meeting performance metrics.

Qualifications

• Minimum of one year of customer service experience; banking or financial institution experience preferred.
• Minimum of one year of contact center experience or equivalent.
• High school diploma or GED required.

Responsibilities

• Process inbound calls from all queues with product and service information, digital banking services, and debit card processing.
• Provide professional, courteous customer support while meeting required metrics.
• De-escalate situations and escalate to supervisor when needed.
• Assist customers with various computing environments and digital banking on supported devices.
• Maintain knowledge of deposit, loan, and digital banking products and adhere to policies.
• Attend weekly quality reviews and monthly department meetings.

Skills

Customer service

Call center experience

De-escalation

Digital banking

Time management

Multitasking

Communication skills

Education

HS diploma

Tools

PC proficiency

Mobile banking apps

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and support customers with digital banking on Apple/Android devices. The role emphasizes empathy, accuracy, and adherence to service levels in a fast-paced, remote environment.

You will maintain product knowledge, assist with transactions, and collaborate with partners to resolve customer requests while meeting performance metrics.