Banking Customer Support Specialist I

WesBanco Bank Inc.; Fairmont (WV); Remote; USD 34,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I for our call center. You will identify, respond to, and resolve customer requests related to bank products and services, providing professional support while meeting required service levels.

The role emphasizes handling inbound calls, using digital banking knowledge, and collaborating with partners to complete transactions and maintain accuracy. A high school diploma and at least one year of customer service or contact center

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Process inbound calls from all queues, provide product and service information, and digital banking support.
• Assist customers with debit card processing and other banking services; follow policy and procedure.
• De-escalate situations or escalate to supervisor as needed.
• Own customer requests and follow through to resolution with correct business partners.
• Assist customers with various computing environments, including Apple and Android devices, and support digital banking services.
• Complete customer transactions and ensure accurate account information.
• Maintain knowledge of deposits, loans, and digital banking services.
• Attend weekly quality reviews and monthly departmental meetings.
• Adhere to call metrics, schedule adherence, and customer satisfaction targets.

Skills

Time management

Multitasking

Communication

Empathy

Active listening

Customer relations

Independence

Typing speed

PC proficiency

Home networking

Education

High school diploma or GED

Tools

Apple devices

Android devices

Web browsers

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I for our call center. You will identify, respond to, and resolve customer requests related to bank products and services, providing professional support while meeting required service levels.

The role emphasizes handling inbound calls, using digital banking knowledge, and collaborating with partners to complete transactions and maintain accuracy. A high school diploma and at least one year of customer service or contact center