Banking Customer Support Specialist I

WesBanco Bank Inc.; Ann Arbor (MI); Remote; USD 36,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls in the bank's call center, assist with digital banking, and provide courteous support while meeting service levels.

The role requires ownership of customer requests, with a focus on resolving issues on the initial contact when possible. The position emphasizes strong communication, ability to work in a fast-paced environment, and adherence to banking policies.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Experience with digital banking services is a plus.

Responsibilities

• Process inbound calls from customers regarding bank products and services.
• Assist customers with digital banking services and online/mobile platforms.
• De-escalate tense situations and escalate when necessary to a supervisor.
• Maintain confidentiality and accurate handling of customer information.

Skills

Customer service

Call center

Empathy

Active listening

Education

High school diploma or GED

Tools

PC proficiency

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls in the bank's call center, assist with digital banking, and provide courteous support while meeting service levels.

The role requires ownership of customer requests, with a focus on resolving issues on the initial contact when possible. The position emphasizes strong communication, ability to work in a fast-paced environment, and adherence to banking policies.