Banking Customer Support Specialist I

WesBanco; Frankfort (KY); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

Holidays 11

Float holiday

Shift premium 6pm+

Health, dental, vision

401(k) with match

Job summary

WesBanco seeks a Customer Service Specialist I to identify and resolve customer inquiries about bank products in a call center. You will provide professional, courteous support and resolve issues within service level targets.

The role requires strong communication, ability to work independently, and familiarity with digital banking. Schedule includes weekends and holidays with potential overtime and shift premium.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from various queues with product and policy information.
• Resolve customer requests and de-escalate when needed.
• Assist customers with digital banking and device compatibility.

Skills

Customer service

Call center

Communication

Time management

Multi-tasking

Education

High school diploma or GED

Job description

WesBanco seeks a Customer Service Specialist I to identify and resolve customer inquiries about bank products in a call center. You will provide professional, courteous support and resolve issues within service level targets.

The role requires strong communication, ability to work independently, and familiarity with digital banking. Schedule includes weekends and holidays with potential overtime and shift premium.