Banking Customer Support Specialist I

WesBanco, Inc.; Fairmont (WV); On-site; USD 36,000 - 52,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inquiries about bank products and services in our call center. You will be the first point of contact for customers and provide professional, courteous support while meeting service level metrics.

The role requires strong communication, the ability to de-escalate calls, and a focus on resolving issues with minimal follow-up. A high school diploma or GED and at least one year of customer service or contact center experience are

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking or financial institution experience preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Process inbound calls from all queues, including account questions and product information.
• De-escalates situations when necessary or escalates to supervisor after de-escalation attempt.
• Accepts ownership of the customer request and follows it through to resolution.
• Assist customers with digital banking services and support on all supported devices.
• Maintain knowledge of banking products and policy; adhere to required service levels.

Skills

Customer service

De-escalation

Communication

Time management

Multitasking

Empathy

Active listening

Education

High school diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inquiries about bank products and services in our call center. You will be the first point of contact for customers and provide professional, courteous support while meeting service level metrics.

The role requires strong communication, the ability to de-escalate calls, and a focus on resolving issues with minimal follow-up. A high school diploma or GED and at least one year of customer service or contact center experience are