Banking Customer Care Specialist I - Call Center

Remote Jobs; Bowie (MD); Remote; USD 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

PTO 17 days

STD 5 days

Holidays 11 days

401(k)

Zusammenfassung

WesBanco seeks a Customer Service Specialist I to handle bank product inquiries, process transactions, and support customers across digital channels. You will be the first point of contact, providing professional, courteous service while meeting required call metrics.

The role supports a remote work model with a schedule of 11am–8pm, Sunday through Thursday, including select Federal holidays. A high school diploma or GED and at least one year of banking or contact center experience are required.

Qualifikationen

• One year of customer service experience required.
• Customer service experience within banking or financial institution preferred.
• Excellent written and verbal communication skills.

Aufgaben

• Responds to inbound calls and digital banking inquiries, providing product and service information.
• De-escalates situations and escalates when needed.
• Completes customer transactions and corrects account information with appropriate business partners.
• Maintains knowledge of deposit, loan, and digital banking products.

Kenntnisse

Customer service

Call center

Banking knowledge

Digital banking

Ausbildung

High school diploma or GED

Tools

PC proficiency

Jobbeschreibung

WesBanco seeks a Customer Service Specialist I to handle bank product inquiries, process transactions, and support customers across digital channels. You will be the first point of contact, providing professional, courteous service while meeting required call metrics.

The role supports a remote work model with a schedule of 11am–8pm, Sunday through Thursday, including select Federal holidays. A high school diploma or GED and at least one year of banking or contact center experience are required.