Banking Customer Service Specialist I

WesBanco, Inc.

West Palm Beach (FL)

Remote

USD 21,000 - 30,000

Full time

8 days ago

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Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to join our call center operations in a fast-paced environment.

You will respond to customer inquiries about bank products and services, assist with digital banking, and ensure transactions are completed accurately while adhering to performance metrics. The role emphasizes courteous customer support, ownership of requests, and collaboration with partners to resolve issues.

Qualifications

Minimum of one year of customer service experience.
Customer service experience within banking or financial institution preferred.
Minimum of one year of contact center experience or equivalent.
High school diploma or GED required.

Responsibilities

Handle inbound calls from all queues, providing product and service information and support.
De-escalate situations when necessary or escalate to supervisor.
Own customer requests and follow through to resolution.
Assist customers with digital banking services and device compatibility.
Complete transactions and correct account information by engaging appropriate partners.
Identify and resolve customer issues promptly and accurately.
Attend weekly quality review and monthly departmental meetings.
Maintain knowledge of banking products and policies and adhere to call metrics.