Banking Customer Care Specialist I

WesBanco, Inc.; Wheeling (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound calls about bank products and services. You will provide professional support, promote digital banking, and resolve customer requests while meeting service levels.

The role emphasizes de-escalation, ownership of issues, and adherence to schedules, with regular quality reviews and team meetings to support ongoing development.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience required.

Responsibilities

• Handle inbound calls about accounts and services.
• Assist customers with digital banking and debit card questions.
• De-escalate issues or escalate to a supervisor when needed.
• Own customer requests and follow through to resolution.
• Maintain knowledge of banking products and policies.
• Attend weekly quality reviews and monthly department meetings.

Skills

Customer service

Call center

De-escalation

Digital banking

Education

High school diploma

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound calls about bank products and services. You will provide professional support, promote digital banking, and resolve customer requests while meeting service levels.

The role emphasizes de-escalation, ownership of issues, and adherence to schedules, with regular quality reviews and team meetings to support ongoing development.