Banking Customer Experience Specialist

WesBanco Bank Inc.

Hicksville Township (OH)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to act as the first contact for customers, processing transactions accurately and in line with bank policies. You will identify referral opportunities while maintaining confidentiality and delivering exceptional service.

The role emphasizes balancing cash, adhering to security procedures, and supporting the Banking Center team to meet sales and service goals.

Qualifications

Minimum high school education; GED accepted.
1 year of cash handling, sales or customer service preferred.
Ability to read, write and present information clearly.

Responsibilities

Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and balancing per procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust by keeping all employee and customer information confidential.
Contributes in a team environment to service customer needs and support Banking Center success.
Meets established individual referral goals and promotes bank products when appropriate.
Determines appropriate department to handle referral opportunities and follows up to ensure needs are met.
Completes outbound calls as needed to support sales and service goals.
Develops and maintains working knowledge of the Bank's products and services.