Banking CSR - Customer Service & Transactions (Float)

WesBanco, Inc.; Hicksville Township (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding service and accurately process transactions in line with bank policies. As the initial contact for customers, you will identify referral opportunities and support daily banking needs while maintaining confidentiality.

The role emphasizes teamwork, familiarity with banking products, and adherence to security standards to ensure exceptional service and operational accuracy.

Formación

• Proven ability to handle customer inquiries with courtesy and accuracy.
• Strong communication and interpersonal skills for one-on-one interactions.
• Ability to identify referral opportunities and promote bank products.
• Comfort with balancing cash and processing transactions per procedures.

Responsabilidades

• Accept and accurately process customer transactions according to policies.
• Provide excellent customer service as the first point of contact.
• Balance cash drawer and adhere to cash handling procedures.
• Follow security, audit, and confidentiality requirements.
• Support customers by answering calls and handling routine requests.
• Meet referral goals and determine appropriate lines of business.

Conocimientos

Excellent customer service

Cash handling

Sales referral ability

Communication skills

Educación

High School Diploma or GED

Descripción del empleo

WesBanco, Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding service and accurately process transactions in line with bank policies. As the initial contact for customers, you will identify referral opportunities and support daily banking needs while maintaining confidentiality.

The role emphasizes teamwork, familiarity with banking products, and adherence to security standards to ensure exceptional service and operational accuracy.