Teller Supervisor & Branch Sales Coach

Berkshire Bank Company; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Berkshire Bank Company is seeking a Teller Supervisor at our West Roxbury, MA branch. You will lead the teller line, manage daily operations, and coach team members to deepen customer relationships and deliver exceptional service.

Responsibilities include overseeing cash handling, audits, and compliance with banking regulations, while mentoring staff and supporting branch initiatives. Strong communication and supervisory skills are essential.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Proven results in a goal-oriented sales or customer service environment.
• Supervisory experience with ability to provide direction and support.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Supervise teller line operations and daily branch activities to achieve branch goals.
• Provide outstanding customer service and build relationships with customers and prospects.
• Educate customers on deposit, lending, and digital banking options; refer additional banking services.
• Oversee branch operations, audits, compliance, and staff training on regulatory changes.
• Participate in hiring, performance management, and community outreach.

Skills

Customer service

Communication

Coaching

Time management

Cash handling

Education

High school diploma or equivalent

Banking courses preferred

Job description

Berkshire Bank Company is seeking a Teller Supervisor at our West Roxbury, MA branch. You will lead the teller line, manage daily operations, and coach team members to deepen customer relationships and deliver exceptional service.

Responsibilities include overseeing cash handling, audits, and compliance with banking regulations, while mentoring staff and supporting branch initiatives. Strong communication and supervisory skills are essential.