Banking Center Operations Lead

Citizens Bank; The Woodlands (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation/Sick

Health/Dental/Vision

Life Insurance

Disability

401k/Profit Sharing

Job summary

Citizens Bank seeks a Banking Center Supervisor to oversee daily operations, guide staff, and ensure excellent customer service. You will supervise tellers, handle audits, and coordinate with upper management to meet performance goals.

The role requires supervisory experience in finance, strong communication skills, and a team-oriented approach. The position emphasizes service quality and regulatory compliance within a busy banking center.

Qualifications

• Two years of experience in a financial setting with supervisory duties over tellers.
• Excellent oral and written communication skills are required.
• Ability to work well in a team environment and use common software.

Responsibilities

• Ensure smooth operation of the banking center with sound management practices.
• Answer inquiries, resolve problems, promote and sell bank services and products.
• Develop and manage new and existing customer relationships.
• Promote the bank and refer customers for new services.
• Service existing loan and deposit accounts and meet center goals.
• Open new deposit accounts and process personal loan applications.
• Assist with hiring, training, counseling, and discipline of staff.

Skills

Oral communication

Written communication

Teamwork

Computer literacy (Word, Excel)

Education

Associate degree preferred

Tools

Word

Excel

Job description

Citizens Bank seeks a Banking Center Supervisor to oversee daily operations, guide staff, and ensure excellent customer service. You will supervise tellers, handle audits, and coordinate with upper management to meet performance goals.

The role requires supervisory experience in finance, strong communication skills, and a team-oriented approach. The position emphasizes service quality and regulatory compliance within a busy banking center.